1. Introduction
Sunline Cleaning ("we," "us," or "our") operates the website www.sunlinecleaning.com and provides furniture dry cleaning, house cleaning, and handyman services in Winnipeg, Manitoba, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian and Manitoba privacy legislation.

2. Information We Collect
We may collect the following types of personal information:
Information you provide directly — when you fill out a contact form, request a quote, book a service, or communicate with us by phone, email, or messaging apps. This includes your name, phone number, email address, home or service address, and any details you share about the service you need.
Information collected automatically — when you visit our website, we may automatically collect certain technical data such as your IP address, browser type and version, operating system, referring URL, pages viewed, time and date of your visit, and time spent on pages. This data is collected through cookies and similar tracking technologies.
Payment information — if you make a payment for our services, we may collect billing details. However, credit card numbers and financial account information are processed by secure third-party payment processors and are not stored on our servers.

3. How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your inquiries, provide quotes, and schedule service appointments. To deliver, manage, and improve our cleaning and handyman services. To communicate with you about your bookings, send confirmations, reminders, and follow-up messages. To process payments and maintain accurate business records. To improve our website, analyze usage patterns, and enhance user experience. To send you promotional offers, newsletters, or special deals — only with your explicit consent. To comply with legal obligations and protect our rights, safety, and property.

4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our site.
We use essential cookies to ensure the proper functioning of our website, analytics cookies to understand visitor behavior and improve our content, and marketing cookies to deliver relevant advertisements if applicable. You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service providers — we may share your data with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services, provided they agree to keep your information confidential. Legal requirements — we may disclose your information if required by law, regulation, legal process, or government request. Business transfers — in the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, and you will be notified of any such change. With your consent — we may share your information for any other purpose with your explicit consent.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we securely delete or anonymize it. Typically, client records are retained for a period of up to three (3) years after your last interaction with us, unless a longer retention period is required by law.

7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission (SSL/TLS), restricted access to personal data, and regular review of our security practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights
Under Canadian privacy law, you have the following rights regarding your personal information:
Right of access — you may request a copy of the personal information we hold about you. Right to correction — you may request that we correct any inaccurate or incomplete information. Right to withdrawal of consent — you may withdraw your consent for us to process your personal information at any time, subject to legal or contractual restrictions. Right to deletion — you may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sunline Cleaning Winnipeg, Manitoba, Canada

Phone: +1 (204) 869-4797
Email: office@sunlinecleaning.com
Website: www.sunlinecleaning.com